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Effective Date: January 2025
At Transsp, we value the trust and satisfaction of our clients. To ensure transparency and fairness in all transactions, we have established this Refund Policy in compliance with applicable Canadian consumer protection laws. This policy applies to all services purchased through our website or via direct contracts.
If, for any reason, you are not satisfied with the services you have contracted, you have the right to request a cancellation and a full refund, provided the request is made within 7 calendar days from the date of purchase.
Send an email to info@transsp.com with the subject line “Refund Request.”
In the email body, include your full name, contract or order number (if applicable), and the reason for the request.
Once the request is reviewed and approved, the refund will be processed within 30 calendar days using the original payment method.
No additional fees will be charged for processing the refund.
If Transsp is unable to provide the contracted services due to technical, operational, or other reasons beyond the client’s control, a full refund will be issued.
How to request a refund:
Contact us at info@transsp.com with the subject line “Service Not Provided.”
Provide your full name, contract or order number, and details about the service not rendered.
Refund processing:
The refund will be processed within 30 calendar days after confirming the service failure.
If the contracted services are partially rendered (e.g., in cases of early cancellation by the client), the refund will be calculated based on the proportion of services not utilized.
How to request a refund:
Email info@transsp.com with the subject line “Partial Refund.”
Include your full name, contract or order number, and the reason for cancellation.
Refund processing:
The refund amount will be calculated and processed within 30 calendar days after reviewing the request.
Customized or Initiated Services: If services have already been initiated or customized according to the client’s needs, a full refund will not apply. A partial refund will be offered, as outlined in Section 3.
Discounts or Promotions: If the service was purchased at a discounted rate or as part of a promotion, the refund will be calculated based on the amount actually paid.
Violation of Terms of Use: If the client violates the Terms of Use or Policies of Transsp, the right to a refund may be denied.
For further clarification about this Refund Policy or to request a refund, please contact us:
Email: info@transsp.com
Phone: +1 (905) 592-4774
Toll-Free: +1 (866) 600-8960
We are here to ensure your satisfaction and address any questions related to our services.
If necessary, you may send physical correspondence to:
Transsp
501-77 City Centre Dr.
Mississauga, ON L5B 1M5
Canada
This policy is designed to ensure transparency and fairness in all transactions with Transsp. We thank you for your trust in our services and are committed to providing the best possible experience.